What is Memorial QR Plaques?

Memorial QR Plaques manages 5 data types including admin notifications. Helps you organize, track, and share your work in 1 place for teams and solo users.

Raise an Elite Support Ticket

Your name

Contact email (developer/admin)

App domain

Affected user email (optional)

Example order ID (optional)

Example memorial ID (optional)

Attempt time(s)

Summary

Expected flow

Actual behavior

Errors / symptoms seen

Email providers impacted

GmailOutlook/HotmailYahooiCloudOther

Full ticket body (preview)

Summary: ELITE: Signup, password entry, email verification and account launch issues

User tier: Elite
App domain: memorialqrplaque.com
Attempt time(s): 10/15/2026, 12:34:50 AM
Affected email: -
Example order_id: -
Example memorial_id: -

Expected flow:
1) After order confirmation, show Signup page with Name and Email prefilled.
2) User sets and confirms password.
3) THEN send verification code to the same email used as username.
4) After correct code is entered, send user to Sign In;
5) Upon sign-in, redirect to their Memorial page editor.

Actual behavior observed:
• After pressing Create Account, user goes straight to verification page (skips password).
• Verification email not arriving (tested on multiple providers).
• User gets stuck and cannot launch account.

Errors / symptoms seen:
- Verification email not received across multiple providers
- Flow skips password step and jumps straight to verification
- Occasional 500 error on startEmailVerification

Email providers impacted: gmail, outlook, other

Requested actions:
- Enable and verify Email/Password auth end-to-end (no Google requirement).
- Ensure verification emails are delivered reliably (SPF/DKIM/DMARC or platform email).
- Fix flow: Signup (with password) → Send verification → Verify → Sign-in → Redirect to Memorial editor.
- Confirm resolution and provide test evidence.

Support

Escalate issues, generate a CSR, check SSL/DNS, and test email delivery.

Tools

Elite Support Escalation

Please sign in so we can escalate on your behalf.